Repairs• Returns •Shipping
I want you to love what you buy! If you are not completely satisfied with your item, let me know what you’re looking for, and I’ll try to make it right.
Please remember that each piece is handcrafted using traditional metalsmithing techniques. This means that no two pieces are exactly alike, so the piece you receive may vary slightly from the one pictured in the shop listing. The imperfections in my pieces are intentional, show signs of the maker, and remind customers that each piece was made with an artists eye and a craftsman’s hands.
Most of my pieces are made to order, to please allow approximately 2 weeks for your item to arrive. (Remembery Capsules will usually ship in about 4 weeks.)
I ship all packages via USPS, first class mail. If you would like expedited shipping or insurance, place contact me and I will set up the extra fees for your purchase.
I’m happy to do an exchange or, if necessary, a return.
Full refunds are only given when the item is returned to me within two weeks of your receipt of it. Please email me for return address and further information. You will be refunded the cost of the item. Return shipping costs are the buyer’s responsibility.
What if my AG Ambroult piece needs to be repaired?
I guarantee my work and I’ll gladly fix your piece for you. Many repairs are free of charge, but it depends on the piece and the damage. You will be charged for repair the case of a broken chain. I purchase high-quality chains made in the USA. However, chains get yanked, caught, and jammed, and I cannot be responsible for that. I will replace or, if possible, repair the chain and you will be charged current silver-pricing costs.